If there are any problems filling your order in a timely fashion we will contact you ASAP and provide the details. You are responsible for offloading your product with a forklift or some muscle. If you don't have a forklift you can opt to pay for liftgate service. A liftgate will lower the product to the ground for you.Under no circumstances can we take back an item that has been used. It's very important to us that you are happy with your order. We pride ourselves in providing excellent customer service which is why we have been in business for over 20 years. Sometimes things get broken or don't show up on time, we understand this is frustrating and will do everything we can to get the problem resolved as fast as possible. This item is in the category "Business & Industrial\Restaurant & Food Service\Refrigeration Equipment\Ice Cream Equipment\Soft Serve Ice Cream Machines". The seller is "tundraspecialties" and is located in this country: US. This item can be shipped to United States.