Direct Kitchen Supplies Policies sets itself aside from other companies with a few simple practices. Transparency (the all cards on the table method). We stock a tremendous amount of used equipment. These items fall under different categories. Some items are in good shape when we receive them and require minimal cleaning and no refurbishing.
Other items require dismantling and replacement of parts in addition to painting and refinishing. We always try to describe our items as best as possible, but in some cases, certain observations may be overlooked due to the amount of volume we sell. An example of this may be that an item may be missing a part that is not shown in the photos. Please do not assume that the item comes with the part if it is not shown.
If no current specs or information is available, we will match it to the closest product. Products listed as "Tested & Working" or in working condition are exactly that. Something like a light bulb not working or a timer bell not functioning does not affect the working condition of an item and these things may occur. Please keep in mind our hours of operation. Within our policies, we are always willing to make customers happy.If you do not communicate with us, we cannot help you. Items listed as "Not Tested" or "As Is" are exactly that. We have not tested them and we do not imply that they work. What you see is what you get. Inventory of new items is provided to us by the distributor. We do not take responsibility for any error or misrepresentation. We pass our discount along to our clients. Even though we crate, palletize, and use protective materials on our items, we sometimes cannot control mishandling or damages that may occur while in transit. If there is any damage, it must be indicated on the Bill of Lading that the driver gives you to sign. If you do not examine the merchandise and you still sign for it, we will NOT be able to file a claim or hold the shipper responsible. If your item has been crated, please expect to uncrate it and inspect it before the driver has left and before you sign for it. A driver is obligated to wait.
If you are running a business out of your home, you are still classified as a residence. This means that it must be lowered to the ground from the truck, which is usually 3-5 feet off of the ground.You must have the tools and man power to uncrate your item and bring it inside. The driver is not required to provide any tools or assistance. Please read the listing and make sure you understand the dimensions. It is your job to make sure the vehicle you arrive in can accommodate the equipment you are picking up. We are always more than willing to assist our clients in loading equipment as long as the vehicle can accommodate the item(s). Please make sure that you are prepared and have tools, stretch wrap, straps, rope, blankets, cardboard, etc. We do NOT supply these items. All equipment is designed to be transported in its original vertical position. We strongly oppose lying the item(s) down and/or transporting equipment in any way other than its original position. If you choose to lay your item down, we will not be responsible for malfunction or damages. This does not mean you can return an item when you decide to open the box or uncrate it. Statements such as "My store was not open yet" or "By the time I opened the package, it was over the 14 day period" will not be accepted under any circumstances.
We urge our clients to inspect their merchandise within 24 hours of receiving it. Please keep in mind that if you open the box or package on a new item and in any way attempt to use it, you will not be able to return it. They have trained people that will know if it has been used. We do NOT authorize any diagnosis or repair on the merchandise without our written consent. Any unauthorized tampering or repair(s) will void any return.This is simply unfair and wrong. The item "Electro freeze 88T-RMT Soft Serve Ice Cream Frozen Yogurt Machine" is in sale since Thursday, July 20, 2017. This item is in the category "Business & Industrial\Restaurant & Catering\Refrigeration & Ice Machines\Ice Cream Machines". The seller is "directkitchenequipment" and is located in Brooklyn, New York. This item can be shipped to United States.