If product was received damaged or not as described, please send us some pictures or videos, so we could well understand your problem, then solve them for you ASAP. Besides, it's much helpful for us to claim with UPS, remind our related department to pay much more attention to packaging later on. If an item is received damaged, customer service must be contacted within 7 days of receiving your item.ECheck Issues: Payments via eCheck do not clear immediately. Usually you will wait 5-7 days after checkout for it to clear. The item "New Commercial 12 PAN Ice Cream Showcase Display Case Dipping Cabinet Freezer CA" is in sale since Monday, May 30, 2016. This item is in the category "Business & Industrial\Restaurant & Catering\Refrigeration & Ice Machines\Ice Cream Machines". The seller is "art_asc365" and is located in Scarborough, Ontario. This item can be shipped worldwide.